Introduction
This privacy policy provides information to you, our guest, on how your personal information is collected and used within our hostel, and the circumstances in which we may share it with third parties.
Why and when your consent is necessary
When you register as a guest of our hostel, you provide consent for our staff to access and use your personal information to offer you the best possible services. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you.
Why we collect, use, hold, and share your personal information
We need to collect your personal information to provide our services to you. Our main purposes for collecting, using, holding, and sharing your personal information include:
- Managing your bookings and stay
- Conducting financial transactions
- Ensuring the safety and security of our guests and staff
- Meeting legal and regulatory requirements
What personal information we collect
The information we will collect about you includes your name, email address, phone number, and other necessary details relevant to your stay.
Dealing with us anonymously
If you prefer to remain anonymous, you can discuss alternative arrangements with our staff, keeping in mind this may limit certain services we can offer.
How we collect your personal information
We may collect your personal information in several ways:
- When you make a booking or check-in
- Through our website, via email, telephone, online booking platforms, or social media
- During your stay, through interactions with our staff
In some circumstances, we may collect information from third parties if it is not practical to collect it directly from you.
When, why, and with whom we share your personal information
We sometimes share your personal information with:
- Third parties who work with our hostel for business purposes, such as IT providers or accreditation agencies
- Law enforcement agencies or other authorities when required by law
- Emergency services when it is necessary to protect your safety or the safety of others
Only people who need to access your information will be able to do so. Other than as described in this policy, we will not share your personal information without your consent.
How we store and protect your personal information
Your personal information is stored securely in electronic and paper formats. We take measures to ensure your information is protected from unauthorized access, misuse, or loss. All staff are trained in confidentiality and sign a confidentiality agreement upon employment.
We will take reasonable steps to ensure your personal information is accurate and up to date. Periodically, we may ask you to verify your information.
Your access to your personal information
You have the right to access your personal information held by us. If you wish to access or correct your information, please contact us. We may charge a small fee for providing access depending on the nature of your request.
Resolving your concerns regarding the privacy of your personal information
We take complaints and concerns regarding privacy seriously. If you have any privacy concerns, please express them in writing. We will attempt to resolve the issue in accordance with our resolution procedure.
You can send your complaint to Port Douglas Backpackers, 37 Warner St, Port Douglas, QLD 4877. We will acknowledge your complaint within 2 working days and respond within 30 days, depending on the complexity.
You may also contact the Office of the Australian Information Commissioner (OAIC) for further assistance. Visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Policy review statement
Our privacy policy is reviewed regularly to ensure it is in accordance with any changes that may occur.